In case you feel that your online access has been hacked by someone or you feel that your online access needs to be blocked, you can opt out to freeze the online access to account. What does this mean for you:
- By Freezing account, your online session will be logged out
- By Freezing account, your online access will be blocked
- Once the account is freezed, all your pending orders will be canceled
- This would your Algo logins and algo orders too
- In order to sq.off/ place new order, you’ll need to contact your RM
You can Freeze your account via:
1. Trading Application
To freeze your account from the Trading Application, you’ll need to follow the steps below:
- Login to your Trading Application
- Navigate to settings> profile
- Scroll down to bottom of the screen, “ Freeze Account” would be visible tap on it
- You’ll be asked to verify your OTP
- As soon as you verify your OTP, your online access will be blocked
2. Reaching out to Helpdesk
You can reach out to the Helpdesk Number - 08069049876 to block the online access. You’ll be asked to identify yourself with some valid identification id, once validated your online access will be blocked
You will be able to unfreeze your online access by reaching out to the Helpdesk Number - 08069049876. You’ll be asked to identify yourself with some valid identification id, once validated your online access will be unfreezed.