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Investor Grievances Escalation Matrix
|Details of||Contact Person||Address||Direct Contact No.||Email Id||Operational/Working Hours|
|Customer care||Mr. Sunny Kale||48, Jaora Compound, MYH Square, Indore - 452001 (MP)||email@example.com||
Mon-Fri (8:00 AM –11:00 PM)
Mon-Sat (10:00 AM –6:00 PM)
|Head of Customer care||Mr. Nikhil Godha||48, Jaora Compound, MYH Square, Indore - 452001 (MP)||firstname.lastname@example.org||Mon- Sat
(10:00 AM – 7:00 PM)
|Compliance Officer||Ms. Sheetal Duraphe||48, Jaora Compound, MYH Square, Indore - 452001 (MP)||0731-6644161||Sheetal.email@example.com||Mon – Fri
(11:00 AM- 7:00 PM)
|Chief Executive Officer (CEO)||Mr. Sunil Nyati||48, Jaora Compound, MYH Square, Indore - 452001 (MP)||firstname.lastname@example.org||Mon – Fri
(11:00 AM – 6:00 PM)
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchanges at https://investorhelpline.nseindia.com/NICEPLUS/; https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx; https://www.mcxindia.com/Investor-Services; and https://ncdex.com/investor_complaint
Please quote your Service Ticket/Complaint ref no. while raising your complaint at SEBI SCORES/Exchange portal.
For any specific Cyber Security matters/issues related to your Swastika Investmart's trading account, write to us at email@example.com / firstname.lastname@example.org or call us on 0120-4400740
Kindly mention your Name, Client Code along with the details of your query/concerns. This will help us to provide a timely response, kindly note matters/issues specifically related to Cyber Security would be responded/addressed within 3 Business days. Below are some examples of Cyber Security related matters/issues:
- If you suspect that your Swastika Investmart's trading account is hacked/compromised.
- Unauthorized modification of your profile such as change in email, phone number, address, Bank Account which you have not done.