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Investor Grievances Escalation Matrix

Details of	Contact Person	Address	Direct Contact No.	Email Id	Operational/Working Hours
Customer care	Mr. Rupesh Kurvanshi	48, Jaora Compound, MYH Square, Indore - 452001 (MP)	08069049876	helpdesk@swastika.co.in	Mon-Fri (8:00 AM –11:00 PM) (when Market is Open) Mon-Sat (10:00 AM –6:00 PM) (When Market is closed)
Head of Customer care	Mr. Abhishek Gaud	48, Jaora Compound, MYH Square, Indore - 452001 (MP)	01204400789	abhishek.gaud@swastika.co.in	Mon- Sat (10:00 AM – 7:00 PM)
Compliance Officer (Exchanges)	Ms. Dimple Soni	48, Jaora Compound, MYH Square, Indore - 452001 (MP)	0731-6644333	dimple.soni@swastika.co.in	Mon- Fri (11:00 AM – 7:00 PM)
Compliance Officer (Depository)	Shradha Tugnawat	48, Jaora Compound, MYH Square, Indore - 452001 (MP)	0731-6644224	dpcompliance@swastika.co.in	Mon- Fri (11:00 AM – 7:00 PM)
Chief Executive Officer (CEO)	Mr. Sunil Nyati	48, Jaora Compound, MYH Square, Indore - 452001 (MP)	0731-6644000	md@swastika.co.in	Mon- Fri (11:00 AM – 6:00 PM)

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/scores/Welcome.html or Exchanges at https://investorhelpline.nseindia.com/NICEPLUS/; https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx; https://www.mcxindia.com/Investor-Services; and https://ncdex.com/investor_complaint

Please quote your Service Ticket/Complaint ref no. while raising your complaint at SEBI SCORES/Exchange portal. Cyber Security Incident Reporting

Key Managerial Personnel

S.No.	Name of the Individual	Designation	Mobile Number	Email Id
1	Mr. Sunil Nyati	Chairman & MD	0731-6644000	md@swastika.co.in
2	Mrs. Anita Nyati	Whole Time Director	0731-6644000	anitanyati@swastika.co.in
3	Mr. Mahendra Kumar Sharma	Chief Financial Officer (CFO)	0731-6644000	msharma@swastika.co.in
4	Mrs. Shikha Agrawal	Company Secretary & Compliance Officer	0731-6644000	secretarial@swastika.co.in
5	Ms. Dimple Soni	Compliance Officer	0731-6644333	Compliance@swastika.co.in

Details to lodge grievances

REGISTERED OFFICE

Office No. 104, 1st Floor, KESHAVA Commercial Building, Plot No.C-5, “E” Block, Bandra Kurla Complex, Opp GST Bhavan, Bandra (East), Mumbai – 400051 (MH)

022-69011544